Last updated: 3 September 2026

These Terms & Conditions apply to cleaning services provided by Vansion Cleaning Solutions.

By booking or using our services, you agree to these Terms & Conditions.

1. Our Services

Vansion Cleaning Solutions provides cleaning services including:

* Residential Cleaning
* Commercial Cleaning
* Exterior Cleaning
* Car Valeting
* Airbnb & Holiday Let Cleaning
* Other cleaning services agreed between us and the customer

The exact services to be provided will be agreed when you request a quotation or make a booking.

2. Quotes and Pricing

Quotes are based on the information provided by the customer at the time of enquiry.

Prices may vary depending on factors including the size and condition of the property, vehicle or premises, the type of cleaning required, accessibility and the amount of work involved.

If the condition or requirements are materially different from those described when the quotation was provided, we may discuss a revised price with you before carrying out additional work.

3. Bookings

Bookings are subject to availability.

A booking is confirmed once it has been accepted by Vansion Cleaning Solutions and any deposit or advance payment requested has been received.

Customers are responsible for providing accurate contact, property and service information.

4. Access to the Property

Customers must ensure that we can safely access the property or premises at the agreed time.

Where keys, access codes or other access arrangements are provided, we will take reasonable care to keep this information secure.

If we are unable to gain access at the agreed time, a cancellation or call-out charge may apply where appropriate.

5. Cancellations and Rescheduling

If you need to cancel or rearrange a booking, please contact us as soon as possible.

We ask customers to provide at least 24 hours’ notice when cancelling or rearranging a booking.

Where insufficient notice is provided, we reserve the right to charge a reasonable cancellation fee, particularly where staff time has already been allocated to the booking.

Nothing in these terms affects any cancellation rights you may have under applicable consumer law.

6. Customer Responsibilities

Customers are responsible for:

* Providing accurate information about the service required
* Providing safe and reasonable access to the property
* Informing us of known hazards or potentially dangerous conditions
* Securing valuable, fragile or irreplaceable belongings where appropriate
* Informing us about surfaces, materials or items requiring specialist care

We reserve the right to refuse or stop work where we reasonably believe conditions are unsafe.

7. Cleaning Results

We aim to provide all services with reasonable care and skill.

Cleaning results can vary depending on the age, condition and material of the surface or item being cleaned.

We cannot guarantee the complete removal of all stains, marks, discolouration, mould, limescale or permanent damage.

8. Exterior Cleaning

Customers requesting pressure washing, soft washing or other exterior cleaning should inform us of any damaged, loose, fragile or defective surfaces before work begins.

Certain existing defects may become more visible following cleaning.

We will use reasonable care when selecting cleaning methods appropriate for the surface being treated.

9. Car Valeting

Customers should remove valuables and important personal belongings from vehicles before a valet begins.

Existing scratches, stains, wear, damaged trim or other defects may not be removable through normal valeting.

10. Damage or Problems

We take reasonable care when working at your property, premises or vehicle.

If you believe damage has occurred as a direct result of our work, please notify us as soon as reasonably possible and provide appropriate details and photographs where available.

We will investigate the matter and, where we are responsible, seek an appropriate resolution.

Nothing in these Terms & Conditions excludes or limits liability where doing so would be unlawful.

11. Payment

Payment terms will be communicated when your booking or quotation is confirmed.

Unless otherwise agreed, payment must be made by the agreed due date.

Commercial and contract customers may be subject to separate payment terms contained within their quotation or service agreement.

12. Complaints

We want customers to be satisfied with our services.

If you are unhappy with any aspect of the cleaning provided, please contact us as soon as reasonably possible so that we can investigate and, where appropriate, offer a suitable solution.

13. Photography

We will not use photographs of the inside of a customer’s home or identifiable personal information for promotional purposes without appropriate permission.

Where permission has been provided, photographs may be used to demonstrate our work on our website or social media.

14. Website Content

Information provided on our website is for general information purposes.

We make reasonable efforts to keep information accurate and up to date but cannot guarantee that all website information will always be complete or error-free.

15. Changes to These Terms

We may update these Terms & Conditions from time to time. The latest version will be published on our website.

Changes will not retrospectively remove rights that customers have under applicable law.

16. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

Nothing in these terms affects a consumer’s statutory rights.

17. Contact Us

Vansion Cleaning Solutions
Telephone: 0121 400 1213
WhatsApp: 07897 783208
Email: info@vansioncleaning.co.uk
Business address: 34 Runcorn Road, Balsall Heath, Birmingham, B12 8RQ