Last updated: 3 September 2026

At Vansion Cleaning Solutions, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect your information when you visit our website, contact us, request a quote or use our cleaning services.

1. Information We May Collect

We may collect personal information including:

* Your name
* Telephone number
* Email address
* Property or service address
* Details about the cleaning service you require
* Information you provide through our website, telephone, email or WhatsApp
* Appointment and booking information
* Payment and transaction information
* Communications between you and Vansion Cleaning Solutions
* Technical information relating to your use of our website, where applicable

We only collect information that is reasonably necessary to provide our services, communicate with customers and operate our business.

2. How We Use Your Information

We may use your personal information to:

* Respond to enquiries
* Provide quotations
* Arrange and manage cleaning appointments
* Deliver our cleaning services
* Contact you regarding your booking or service
* Process and maintain records of payments
* Handle complaints or customer service enquiries
* Improve our services and website
* Maintain appropriate business and accounting records
* Comply with our legal and regulatory obligations

Where required by law, we will only use your personal information where we have an appropriate lawful basis for doing so.

3. WhatsApp, Telephone and Email

If you contact us through WhatsApp, telephone or email, we may retain the information you provide so that we can respond to your enquiry and provide our services.

Your use of third-party communication platforms such as WhatsApp may also be subject to the privacy policies and terms of those providers.

4. Sharing Your Information

We do not sell your personal information.

We may share information with trusted third parties where reasonably necessary to operate our business, such as payment providers, website providers, accountants or other service providers.

We may also disclose information where required by law or where necessary to establish, exercise or defend legal rights.

5. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including satisfying legal, accounting and tax requirements.

Different types of information may therefore be retained for different periods.

6. Keeping Your Information Secure

We take reasonable organisational and technical measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no internet-based system can be guaranteed to be completely secure.

7. Cookies

Our website may use cookies and similar technologies to help the website function correctly, understand how visitors use the website and improve the user experience.

Where consent is legally required for non-essential cookies, visitors should be given the opportunity to accept or reject them.

8. Your Data Protection Rights

Depending on the circumstances, UK data-protection law may give you rights regarding your personal information, including the right to:

* Request access to your personal information
* Request correction of inaccurate information
* Request deletion of your information in certain circumstances
* Request restriction of processing
* Object to certain uses of your information
* Request transfer of certain information
* Withdraw consent where processing is based on consent

You also have the right to raise a concern with the Information Commissioner’s Office (ICO).

9. Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updated version will be published on this page with a revised “Last updated” date.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact:

Vansion Cleaning Solutions
Telephone: 0121 400 1213
WhatsApp: 07897 783208
Email: info@vansioncleaning.co.uk
Business address: 34 Runcorn Road, Balsall Heath, Birmingham, B12 8RQ